A door opening into a long contemporary hallway in Clifton, Bristol

Privacy Policy

Our Commitment to Your Privacy

At Dybowski, trust isn't just how we build—it's how we handle your information. This Privacy Policy explains what personal data we collect, why we collect it, and your rights under UK GDPR and Data Protection Act 2018.

What Information We Collect

Information You Provide Directly

When you contact us or request our services, we may collect:

Contact details: Name, email address, phone number, postal address
Project information: Property details, project requirements, budget parameters, timeframes
Communication records: Correspondence via email, phone, or contact forms
Photos and documents: Property images, architectural plans, or related project materials you share with us

Information Collected Automatically

When you visit our website, we automatically collect:

Technical data: IP address, browser type, device information, operating system
Usage data: Pages visited, time spent on site, navigation patterns, referral sources
Cookies: See our Cookies Policy below

How We Use Your Information

We process your personal data for the following purposes:

Service Delivery (Contractual Basis)

Responding to project enquiries and providing quotations
Managing and delivering building projects
Communicating about project progress, timelines, and requirements
Processing payments and maintaining financial records

Legitimate Business Interests

Improving our website and customer experience
Understanding how visitors use our site
Maintaining records for warranty and compliance purposes
Protecting against fraud and ensuring site security

Legal Compliance

Meeting building regulation and industry requirements
Maintaining records for tax, accounting, and insurance purposes
Responding to legal requests and regulatory obligations

With Your Consent

Sending marketing communications about our services (you may opt out at any time)
Using project photos for portfolio and marketing purposes

How Long We Keep Your Information

We retain personal data only as long as necessary:

Active project information: Duration of project plus 12 years (aligned with construction industry warranty periods)
Enquiries not progressed: 2 years from last contact
Marketing consent records: Until consent is withdrawn
Financial records: 7 years (legal requirement)
Website analytics: 26 months

Who We Share Your Information With

We may share your personal data with:

Service providers: Accountants, IT support, website hosting, email services
Professional partners: Architects, surveyors, subcontractors, suppliers (only information necessary for project delivery)
Legal and regulatory bodies: When required by law or to protect our legal rights
Insurance providers: For policy administration and claims

We never sell your personal data. All third parties are required to keep your information secure and use it only for specified purposes.

Your Rights Under GDPR

You have the following rights:

Right to access: Request a copy of personal data we hold about you
Right to rectification: Correct inaccurate or incomplete information
Right to erasure: Request deletion of your data (subject to legal retention requirements)
Right to restrict processing: Limit how we use your data in certain circumstances
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests or for marketing purposes
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, contact us using the details above. We will respond within one month.

Marketing Communications

We may send you information about our services if:

You've enquired about our services, or
You've explicitly consented to marketing communications

You can opt out at any time by:

Clicking "unsubscribe" in any marketing email
Contacting us directly
Updating your preferences

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and understand how our site is used.

Cookies We Use

Essential Cookies (always active)

Enable core website functionality
Remember your privacy preferences

Analytics Cookies (with consent)

Understand how visitors use our site
Identify popular pages and navigation patterns
Improve website performance

Marketing Cookies (with consent)

Measure effectiveness of marketing campaigns
Deliver relevant content

Managing Cookies

You can control cookies through:

Our cookie consent banner (on first visit)
Your browser settings (may affect site functionality)

For detailed information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

Website Security

We implement appropriate technical and organisational measures to protect your personal data, including:

Secure socket layer (SSL) encryption for data transmission
Regular security assessments and updates
Restricted access to personal data
Secure backup procedures

However, no internet transmission is completely secure. We cannot guarantee absolute security but work diligently to protect your information.

Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be notified on our website. The current version is always available at dybowski.co.uk/privacy.

Last updated: 14 Dec 2025

Complaints

If you believe we've mishandled your personal data, please contact us first. We'll work to resolve your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

Contact Us

For questions about this Privacy Policy:

Dybowski Limited 18 Dunkeld Avenue, Bristol, BS34 7RJ, England
Email
Phone